MOUNTAIN GOAT LODGE POLICIES

Mountain Goat Lodge
Contact: 206-218-8201
In case of emergency, call 911. We try to answer our phone and texts, but are asleep at night and will not see a text until morning.

Mountain Goat Lodge ROOM POLICIES:
» All lodge rooms and suites include: Free WIFI, Smart TV, Farm breakfast, Espresso Bar, Refreshments, Luxury linens, towels, bathrobes, toiletries, mini fridge, ice and water.
» All rates are based on double occupancy – additional persons are $35.00 each.
» Smoking allowed in our designated outdoor area- our fire pit ONLY. If smoking or vaping occurs inside any of our units you will be charged a $500 penalty and cleaning fee.
» Children of any ages are welcome, with the understanding that 10pm - 7am quiet hours will be respected, out of courtesy to other guests. Children need to be chaperoned at all times.
» Check in is 330pm or later. We will email you our contact-less check-in instructions 2 days in advance of your arrival.
» Check out time is 11 a.m.
» Early check in (from 12noon) and late check out (until 2pm) are available for $50.00 fee each.
» No refund for early check out. If uncertain how long you would like to stay, it is better to add additional days once you are here.

PAYMENTS and Cancellations:
» We accept MasterCard, Visa, Discover, Amex, PAYPAL, VENMO and Cash.
» Reservations are secured with a credit card and deposit. Balance is charged to your credit card on file 7 days before arrival.
»We have two cancellation policies available: 1) Worry Free Bookings - which you may opt into at the time of booking. This option gives you 100% refund of your deposit if you have a qualifying circumstance, less $30 cancellation fee.
2) If you choose not to use our Worry Free Booking option, Mountain Goat Lodge has a seven day cancellation policy. We charge a $30 cancel fee even if at least 7 days notice has been given. **Please note: Refunds to your account may take up to 10 business days depending on your banks processing policies. Cancellations made after 12:00 PM 7 days prior to arrival are subject to 100% cost of stay penalty. This property makes no refunds for no shows. If your travel plans are uncertain, we suggest you opt into Worry Free Bookings.
» We are not responsible for items left behind in the rooms. We will make every attempt to find your item and ship it to you through USPS for a nominal fee.
» Hot tub is available 24 hours a day!

OUR CHILDREN POLICY:
Children 12 months and under are free. In the lodge children over 1 years old are charged $35.00 per night per child. Children must be accompanied by an adult at all times. In the glamping section extra persons beyond normal double occupancy are charged a $15 per night fee.

OUR PET POLICY at Mountain Goat Lodge
Dogs are provided with dog beds, bowls and biscuits.
Dogs can stay inside your room alone as long as YOU ARE ON OUR PROPERTY.
Dogs need to be well behaved, socialized to other dogs, and with a minimum of barking.
Any room damages caused by your pet will be assessed and charged to your credit card.
While we love and tolerate most all dogs, we reserve the right to insist that a local boarding kennel if excessive disturbances occur.
We have a half-acre off-leash dog park for your pet's enjoyment. It is located in front of our parking lot, and is fully fenced.
You will find waste-removal site with bags, and water. Please clean up after your pet.
If your dog needs to be on the bed, please bring a blanket or sheet to cover our bed.
No dogs are permitted near the chicken coop or near the goats.
LODGE guest dogs are charged $30 per day per dog with 150.00 maximum per stay.
GLAMPING dogs are charged $30 charge per stay up to 2 dogs total.
Grace our guard llama, and Layla our livestock guardian dog will not tolerate any dogs near the goats.

IMPORTANT WEATHER POLICY:
While we would never insist on risking your safety to get here, COLORADO does get it's share of winter weather. Our cancellation policy will be upheld UNLESS the Department of Transportation closes the routes between your starting point and our town. We will check the DOT website and keep abreast of the latest road closures. Generally speaking HWY 285 and HWY 50 are always open and snowplowed constantly during the winter. Please use caution, drive slowly, we recommend a 4-wheel drive, heavier vehicle to come through the mountain passes. Our lodge is just a bit off the highway so access is never a problem.
ARRIVAL TIMES
3:30 PM - 11:30 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
At the time of booking, 50% of the reservation balance will be collected. Payment for all retail items and gift certificates will also be collected. Applies to: all reservations.

At the time of booking, 100% of the reservation balance will be collected. Payment for all retail items and gift certificates will also be collected. Applies to: stays 0-1 days long.


SCHEDULED DEPOSIT
7 day(s) before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), 100% of the remaining balance will be collected. Applies to: all reservations.


CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 1 and under stay free. Pets are welcome. Unlike many hotels & motels that offer a designated pet-friendly room which features a stinky, stained-carpet room to which guests and their dogs are relegated Mountain Goat Lodge has raised the bar in defining pet friendly accommodations. We also do not have a weight limit for your pets. As much as we love our guests' pets and our own, we also love a clean lodge. Our clean team insures that each room meets the high cleanliness standards we set before our next guests arrive. All of our rooms are pet friendly! While we realize that there are guests who potentially won't stay with us due to extreme allergies to pet dander and/or aversion to animals, that's a small price to pay for all of the wonderful guests that come to us in large part because of our pet policy. We also have a fenced half-acre, off-leash area, which is ideal for ball throwing and general goofing off. All pets must be owner-chaperoned while in this area. $20 fee per night per dog, which includes a pet treats, water bowl, and dog bed.

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